PRODUCTION LEAD TIMES
Generally, our lead time is 8 weeks. Because of the nature of a custom product, lead times may be longer. The customer will be notified if this is the case.
We offer a “RUSH” option. Please call to discuss lead times and cost.
SHIPPING AND RETURNS
Freight service deliveries are curbside and include lift gate service.
The customer is responsible for the inspection of all merchandise upon arrival. The customer must notify Illuminaries Lighting within 48 hours after receiving the order if any damage has occurred to the order.
Illuminaries Lighting is not responsible for broken glass panels, missing candle covers, or other damage not reported within the first 48 hours the order is received. No exceptions.
The environment within ten miles of a seacoast can be extremely corrosive. Even with appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in other, less severe environments. Corrosion and/or deterioration is considered “normal wear” in this environment. Therefore, any claim for finish failures, or for corrosion of fixture components due to coastal environment conditions is not applicable to the fixture warranty.
FREE SHIPPING
We ship to all states in the USA. Most orders will be shipped by UPS or Freight Carrier. Tax is NOT applied to shipping cost.
Shipping outside of the USA will require a shipping quote approval.